Careers

Training & Education Manager

Position Overview:

The responsibilities for this position will include some or all of the following: teaching, monitoring billing specifics, developing curriculum, conducting training and keeping internal and external clients abreast of Synergy billing procedures and guidelines.

Supervisor: Reports to Director of Continuous Improvement.

Essential Functions:

1. Onboard and train new hires for first 90 days in partnership with department managers (Synergy Way, FQHC, platform and specific job role functions).

2. Create and maintain training library for new and existing clients. Prepare custom trainings, as requested.

3. Identify top billing errors and create reaction plans on how to resolve them.

4. Create how to documents for our most frequently performed processes.

5. Proactively monitor industry standards, payer and state specific guidelines and distribute the information to relevant parties.

6. Create training content and materials for internal and client training needs.

7. Monitor internal/external training requests and develop training curriculum.

8. Provide education updates and recommendations, internally and externally.

9. Maintain the knowledge base with Synergy Way documents.

10. Support client requests for completion provider chart audits, recommendations and training

Education:

A two-year college degree. In the absence of the degree, we will look at the experience in the field. Billing certification and at least two years of billing experience required.

Expectations:

The Training & Education Manager is expected to have a strong desire for learning and passion for the medical billing industry. Synergy Billing expects the person in this role to be diligent in their efforts, curious to solve problems, and focused on helping Synergy exceed the client’s expectations.

Skills/Experience:

1. A desire and passion to teach others.

2. A desire and passion to succeed and never stop learning.

3. A positive attitude.

4. Source of motivation and inspiration to everyone around.

5. High levels of professionalism in attitude and dress.

6. A background in hospital and/or medical facility.

7. Knowledge of medical billing practices.

8. Knowledge of billing computer software.

9. Knowledge of business office procedures.

10. Comprehensive understanding of how to process paper and electronic medical claims.

11. Knowledge of basic medical coding and third-party operating procedures and practices.

12. Ability to operate a computer and basic office equipment.

13. Ability to operate a multi-line telephone system.

14. Ability to establish and maintain effective working relationships with colleagues, clients and patients if needed.

15. Well organized and detail-oriented.

16. Excellent communication and leadership skills

Working Conditions:

Requires sitting and standing associated with a normal office/classroom environment. Manual dexterity needed for using a calculator and computer keyboard. Occasional classroom environment and over-time may be required and/or hours may be shortened as business needs dictate.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.